Tiger Pro Warranty – Full 1‑Year Coverage

1. Scope of Warranty

The Tiger Pro Warranty applies to all new commercial equipment sold and operated in Canada by Tiger Commercial Equipment Inc. (TCE), including but not limited to:

• Pallet jacks
• Forklifts
• Scrubbers
• Sweepers
• Stackers

This warranty applies only to the original purchaser and is non‑transferable.

2. Warranty Coverage

Comprehensive 12‑Month Protection

TCE warrants that all engineered components of the equipment (excluding wear items listed in Section 3) are free from defects in materials and workmanship for twelve (12) months from the date of delivery, regardless of hours used or mileage.

Critical Component Assurance

Covers inherent manufacturing or design defects in major assemblies, including:

• Engines
• Transmissions
• Drive motors
• Hydraulic pumps
• Electronic controllers

3. Exclusions and Limitations

This warranty does not cover failures, damage, or malfunctions caused by anything other than a proven manufacturing defect. Excluded causes include:

• Misuse, abuse, negligence, or overloading
• Accidents, impacts, or collisions
• Non‑OEM parts, unauthorized repairs, or modifications
• Improper maintenance or environmental exposure
• Storage‑related deterioration (e.g. corrosion, fluid breakdown)
• Failure to follow manufacturer charging procedures

Battery Limitation

Batteries must be properly maintained and charged according to manufacturer instructions. Damage caused by improper charging, leaving batteries fully discharged, or failure to maintain fluid levels is not covered.

Routine Wear Items (Not Covered)

• Tires
• Brake pads and shoes
• Filters, hoses, seals
• Batteries (except inherent manufacturing defects)

Other Exclusions

• Cosmetic wear (scratches, dents, fading)
• Consequential or incidental damages such as downtime, rental costs, or lost profits

4. Claim Procedure

To initiate a warranty claim, contact TCE Service within the warranty period:

📞 +1 (647) 619‑0860
📧 service@tigerforklift.com

Please include:

• Equipment serial number
• Date of delivery
• Description of the issue (photos or video recommended)

All repairs must be performed by TCE or an authorized TCE service technician.

5. Remedies

If a valid claim is approved, TCE will, at its sole discretion:

• Repair or replace the defective part or assembly at no cost to the original purchaser.
• Cover labor for on‑site repairs within the GTA (travel charges may apply for remote locations).

This is the sole and exclusive remedy under the Tiger Pro Warranty.

6. Disclaimers & Legal Rights

Except as expressly stated in this document, TCE disclaims all other warranties, whether express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non‑infringement

This Limited Warranty gives you specific legal rights. You may also have additional rights under the Consumer Protection Act or other provincial laws in Ontario or elsewhere in Canada.